Privacy Policy

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1. Who we are

Malvern Quality Engineering Services Ltd (“we”, “us” or “our”) is the controller of personal data collected through www.malvernqe.com (“the Website”).

Our contact details are:

Malvern Quality Engineering Services Ltd
No1 Business Centre, 1 Alvin Street
Gloucester, GL1 3EJ
United Kingdom

Email: office@malvernqe.com

Company registration number: [insert company number]
ICO registration number: [insert if applicable]

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our Website, contact us, request a quotation or subscribe to our newsletter.

2. The personal data we collect

We may collect the following categories of personal data:

• Your name, job title, company name, email address and telephone number.

• Information you provide in an enquiry, contact form or quote request.

• Information about the services or support you are interested in.

• Newsletter subscription preferences.

• Correspondence and communications you send to us.

• Technical and usage data, such as your IP address, browser type, device information, pages visited and how you interact with the Website, where collected through cookies or similar technologies.

Please do not send confidential, sensitive or special-category personal data through the Website unless we have specifically requested it and agreed a secure method for receiving it.

3. How we collect your data

We collect personal data when you:

• Complete a contact, quote or enquiry form.

• Contact us by email, telephone or social media.

• Subscribe to our newsletter.

• Browse the Website, where cookies or similar technologies are used.

• Provide information to us in the course of discussing or delivering our services.

4. How we use your data and our lawful basis

We use your personal data only where we have a lawful basis to do so.

PurposeLawful basis

Responding to enquiries and providing quotationsOur legitimate interests in running and developing our business, and taking steps at your request before entering into a contract

Delivering agreed consultancy servicesPerformance of a contract, or taking steps at your request before entering into one

Managing our business relationship and customer supportOur legitimate interests and, where applicable, performance of a contract

Improving, securing and administering the WebsiteOur legitimate interests in maintaining a secure and effective website

Meeting legal, accounting and regulatory obligationsCompliance with a legal obligation

Sending newsletter or promotional emailsYour consent, where consent is required

Using non-essential cookies or similar technologiesYour consent

You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails or by contacting us at office@malvernqe.com.

5. Marketing

If you choose to subscribe to our newsletter, we may send you updates, insights and information about our services.

We will not send marketing emails to individual subscribers unless we have a valid basis to do so. Where we rely on consent, you can withdraw it at any time.

We do not sell your personal data or rent marketing lists to third parties.

6. Sharing your personal data

We may share personal data with trusted service providers who help us operate our business and Website, including providers of website hosting, online forms, IT support, email, newsletter distribution, analytics and professional services.

These providers may process personal data only on our instructions and where appropriate safeguards are in place.

Before publishing, list the providers you use here, for example: Wix, your email provider, newsletter platform and analytics provider.

We may also disclose personal data where required by law, to protect our legal rights, or in connection with a business sale, restructuring or transfer.

7. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will ensure that appropriate safeguards are used, such as an adequacy regulation or approved contractual safeguards, where required by law.

8. Data retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting or reporting requirements.

As a general guide:

• Enquiries and quote requests may be retained for up to 24 months after our last meaningful contact with you.

• Client and financial records may be retained for the period required by law.

• Newsletter information is kept until you unsubscribe or we stop sending the newsletter.

• Technical data is retained in line with the relevant cookie or service-provider settings.

We may retain information for longer where necessary to establish, exercise or defend legal claims.

9. Your rights

Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data in certain circumstances.

• Object to processing based on legitimate interests.

• Request restriction of processing in certain circumstances.

• Request transfer of your data to another organisation where applicable.

• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, email us at office@malvernqe.com. We may need to confirm your identity before responding.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how we handle your personal data.

10. Cookies

We may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage and improve performance.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can change or withdraw your cookie preferences at any time through the Website’s cookie settings.

For more information, please see our Cookie Policy.

11. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.

12. Third-party websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. Please read their privacy policies before providing them with personal data.

13. Children’s privacy

Our Website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, together with an updated “Last updated” date.

15. Contact us

If you have questions about this Privacy Policy or how we use your personal data, please contact:

Malvern Quality Engineering Services Ltd
Email: office@malvernqe.com

The policy includes the information the ICO says a privacy notice should cover—purposes, retention, sharing and individual rights. Your newsletter checkbox must be a genuine opt-in rather than pre-ticked, and its consent should clearly name your business and specify marketing emails. ICO privacy-notice guidance, ICO email-marketing guidance